FAQ
Rent Vehicle
The total sum will be returned to your card usually within two weeks on the condition that the car is fully clean and filled up with fuel, otherwise the vehicle owner will retain part of the deposit for these services.
Additionally, the owner may deduct some of the deposit for:
breaking road traffic laws
being involved in a road traffic accident
late return of the vehicle
exceeding the maximum mileage specified in the Offer
or in any other cases specified in the Offer or by the Vehicle Owner
When choosing a car to book, you can message a manager using our online chat and they will find out whether the owner has a child seat. You can also specify this in the comment field when leaving a request for a personally selected car.
Yes, if the vehicle owner agrees.
Don’t worry. First, try to reset your password on the login page. If resetting your password doesn’t help, then contact us.
- Indonesia +62 859 1065 26805
- Mail [email protected]
Preparation
Choose the model you need from our website or leave a request for a personally selected car
- A passport
- A local or international driving licence, depending on where you’re renting
The owner also has the right to request a picture of you with your driving licence.
You can pay 15% of the rental cost by card on the site and 85% directly to the owner when you receive the vehicle. The second option is to deposit the full amount at once and pay for rental 100% by card on the website if the owner marked this option as available.
- You can read about whether a deposit is needed and how much it is when choosing the car on the website. The deposit is paid separately when an agreement is entered into with the owner when you receive the car.
To cancel your booking, send an email containing your booking number to [email protected]
Booking can be cancelled at no cost no less than 24 hours before the rental period begins, otherwise a non-refundable rate applies